Effective Date: September 13, 2025

Welcome to DVM Africa. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with South African law, specifically the Protection of Personal Information Act (POPIA), and other relevant data protection regulations.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site.

1. Who We Are

DVM Africa (Pty) Ltd is the data controller responsible for your personal information. We can be contacted at:

DVM Africa (Pty) Ltd [Your Company’s Address] [Your Company’s Email Address] [Your Company’s Phone Number]

2. Information We Collect

We may collect personal information from you in several ways, including when you visit our website, register an account, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. The types of information we may collect include:

  • Identity Data: Your first name, last name, title, and company name.
  • Contact Data: Your email address, telephone number, and physical address.
  • Financial Data (for future e-commerce): Payment details such as credit card information. Please note that all payment processing will be handled by a secure, third-party payment gateway, and we will not store your full card details.
  • Transaction Data (for future e-commerce): Details about products you have purchased and the transactions you have made.
  • Technical Data: Your IP address, browser type and version, time zone setting, location, and operating system.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences for receiving marketing from us and our third parties.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide our services: To manage your account, process your orders, and fulfill our contractual obligations to you.
  • To improve our website: To personalize your experience, understand how our users as a group use our services and resources, and optimize website functionality.
  • To send periodic emails: We may use your email address to send you information and updates pertaining to your order, as well as company news, updates, product information, and service information. You can opt-out of marketing emails at any time.
  • To protect our business: To prevent fraud, ensure the security of our website, and comply with legal requirements.
  • To market to you: To send you promotional materials about products and services that may be of interest to you, based on your preferences.

4. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. Your sensitive data will be transmitted via a secure socket layer (SSL) technology and is encrypted.

5. Sharing Your Personal Information

We do not sell, trade, or rent your personal information to others. We may share your information with trusted third-party service providers who assist us in operating our business and website, such as logistics companies for delivery or email service providers for newsletters. These third parties are bound by confidentiality agreements and POPIA compliance. We may also disclose your information when required by law.

6. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to correct any incorrect or incomplete information.
  • Deletion: Request that we delete or destroy your personal information.
  • Objection: Object to the processing of your personal information for a specific reason.
  • Withdraw Consent: Withdraw your consent to the processing of your personal information at any time, where we rely on your consent.
  • File a complaint: You have the right to lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at the details provided in Section 1.

7. Cookies

Our website uses “cookies” to enhance your user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, some parts of the site may not function properly.

8. Changes to This Privacy Policy

DVM Africa has the discretion to update this privacy policy at any time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to check this page frequently for any changes to stay informed about how we are helping to protect the personal information we collect.

9. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us.